Find out more about how our service works

Here we explain the different steps of the application process and how it all works.

If we can't help you, we may be able to signpost you

If we cannot help you, there may be another organisation that can, so please check this page.

Helpful information

Find all sorts of useful information, from application forms to help with documents.

Frequently Asked Questions

We get asked a lot of questions so we've gathered answers to the most common ones here.