Generalist Advisor

Organisation overview

Citizens Advice Peterborough [CAP] is an independent charity and a member of national Citizens Advice, a network of 360 individual federated charities operating under the Citizens Advice brand; CAP has fully adopted the aims, principles and values of that organisation. These are: 

• To provide the advice people need for the problems they have
• To improve the policies and practices that affect people’s lives
• The service is free, independent, confidential and impartial to everyone on his or her rights and responsibilities. It values diversity, promotes equality and fairness and challenges discrimination.
• We focus on clients, achieve results and continuously look to improve by valuing each other and working together.

Role Details
Time Commitment: 3-7 hours / week or 7-15 hours / week
Attendance: At least 1 full day or 2 half days Monday-Friday with some flexibility - can be fully remote with occasional in person meet ups

Role Description

• Finding, interpreting and communicating the relevant information and exploring options/implications so that the client can come to a decision
• Acting, where necessary on behalf of clients, negotiating, drafting or writing letters, making 3-way calls or making appropriate referrals
• Completing clear and accurate case records
• Recognising the rot cause of problems and thinking of the whole picture - not just the presenting issue.

Required Skills & Experience

• Commucation skills
• Basic IT skills to be able to complete casenotes
• Advice/legal experience

This opportunity is available through Reach Volunteering - please apply here